nbn Customer Field Technician Traineeship


nbn is inviting ambitious go-getters to apply for its 12-month Customer Field Technician Traineeship program. There's no experience required, and the program offers people new to the industry to learn, develop and build skills leading to a lasting career in telecommunications.

The nbn Traineeship is a multi-year program to enable new and diverse talent to enter the telecommunications industry, with a focus on female and indigenous representation in the field.

About nbn Field Services

Our Field Services teams are nbn's professional, trusted and essential customer-facing workforce. They're the friendly faces, confident voices and skilled hands working on our network and in communities to connect people across Australia to the nbn® network and bring them closer together each day.

The nbn Traineeship Program

The 12-month Traineeship provides all the development opportunities and support trainees need to build their skills and career as they go. Trainees receive formal learning in a purpose-built training environment, on-the-job coaching and a Certificate III qualification in Telecommunications.

Over the 12 months, Trainees experience a diverse and dynamic working environment where no two days are alike. Supported by nbn field experts, they'll build confidence when out and about inspecting and maintaining the nbn® network and keeping customer services connected in homes and businesses. Leaders will work with Trainees on their development plans, supporting career pathways into the industry.

What Trainees will receive

  • A traineeship program where you will get paid and a nationally recognised qualification
  • Working out in the field alongside a dedicated and caring team to train and support you.
  • The opportunity to make a difference in the lives of customers across Australia accessing the nbn® network.
  • All the tools and equipment you need, including a nbn work vehicle after six months.
  • A versatile and valuable career steppingstone into telecommunications.
  • An inclusive work culture that prioritises balance and wellbeing.

What you need to apply for the Traineeship

  • Be passionate and dedicated to delivering the best customer experience.
  • Have a positive attitude and eagerness to learn.
  • The ability to self-manage work
  • A safety-conscious mindset
  • Hold a current driver's license.

Role locations and how to apply

nbn is recruiting 26 Customer Field Technician Trainees in the locations below. Apply via the nbn Careers site by midnight, 16 September 2022. The Traineeship commences from November 2022 (timing subject to change).

Note applications for a further 17 Customer Field Technician Trainees (Brisbane x7 and Sydney x10) will open in October 2022 for a February 2023 commencement.